Privacy Policy
for 00hi77

00hi77 collects personal information from players through several touchpoints: the registration process, ongoing account activity, financial transactions, customer support interactions, and automated technical data generated when you browse or use the platform. The categories of data we collect are set out below.

Registration Data: When you create a 00hi77 account, we collect your full legal name, date of birth, mobile number, email address, and the username and password you choose. This information is mandatory — without it we cannot create or maintain a player account.

Identity Verification (KYC) Data: To comply with anti-money laundering obligations and to confirm player age, 00hi77 may request copies of a government-issued photo identification document (National ID card, passport), proof of residential address (utility bill, bank statement dated within three months), and proof of ownership of a nominated payment method.

Financial Data: We record details of all deposit and withdrawal transactions, including the payment method used (bKash, Nagad, Rocket, Upay, bank transfer, Visa, Mastercard), transaction amounts in BDT, timestamps, and transaction reference numbers. We do not store full card numbers or mobile banking PINs on our servers.

Gameplay and Betting Data: We collect a full record of your gaming and betting activity on 00hi77, including games played, wagers placed, outcomes, bonus usage, session durations, and account balance history. This data is essential for account management, dispute resolution, and responsible gaming monitoring.

Technical and Device Data: When you access 00hi77, our servers automatically record your IP address, browser type and version, operating system, device type, screen resolution, referring URL, and pages visited along with timestamps. This information is used for platform security, fraud detection, and service optimisation.

Communications Data: If you contact the 00hi77 support team via live chat, email, or any other channel, we retain records of those communications, including message content, timestamps, and the resolution reached. This helps us maintain service quality and resolve any recurring issues.

00hi77 uses the personal data it collects solely for legitimate, stated purposes. We do not use your data in ways that would be incompatible with the purposes described at the time of collection. The primary purposes for which we process personal data are:

• Account Creation and Management: To register your player account, authenticate your identity on login, and maintain accurate records throughout your relationship with 00hi77.
• Transaction Processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, bank transfer, Visa, and Mastercard, and to maintain a complete and auditable financial record for your account.
• Regulatory Compliance: To fulfil our obligations under applicable anti-money laundering (AML) standards, age verification requirements, and any other legal or regulatory duties that apply to the operation of the 00hi77 platform.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, unauthorised account access, money laundering, and other illegal behaviour on the platform.
• Responsible Gaming: To monitor player activity for signs of problem gambling and to apply deposit limits, session time reminders, or self-exclusion measures where appropriate or requested.
• Customer Support: To respond to your queries, resolve disputes, and maintain the quality of the support experience on 00hi77.
• Platform Improvement: To analyse aggregated, anonymised usage data in order to understand how players interact with the platform and to improve the 00hi77 user experience over time.
• Marketing Communications: To send you promotional offers, bonus alerts, and news about 00hi77 — but only where you have opted in to receive such communications. You may opt out at any time.

00hi77 will not use your personal data for automated decision-making that produces legal or similarly significant effects without first informing you and, where required, obtaining your consent.

00hi77 does not sell, rent, or otherwise transfer your personal data to third parties for their own commercial purposes. However, in order to deliver the 00hi77 service effectively and to meet our legal obligations, we do share specific categories of data with carefully selected partners and authorities as described below.

Payment Processors: To process deposits and withdrawals, 00hi77 shares necessary transaction data — such as your registered name, account reference, and transaction amount — with the relevant payment service providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard. These providers are bound by their own privacy and security standards.

Game Technology Providers: Some games available on 00hi77 are developed and operated by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. A limited set of session data may be passed to these providers to facilitate gameplay, maintain game integrity, and resolve technical disputes. These providers do not use this data for their own marketing purposes.

Regulatory and Law Enforcement Authorities: 00hi77 may disclose personal data to competent government authorities, law enforcement agencies, or regulatory bodies where required to do so by applicable law, court order, or regulatory direction. We will notify you of such disclosure where we are legally permitted to do so.

Professional Advisers: In limited circumstances — such as during a legal dispute or financial audit — 00hi77 may share relevant data with legal counsel, auditors, or other professional advisers who are bound by strict confidentiality obligations.

Business Transfers: In the event of a merger, acquisition, or sale of assets involving 00hi77, player data may form part of the transferred assets. In such circumstances, you will be notified in advance and the acquiring entity will be required to honour the commitments set out in this Privacy Policy.

The 00hi77 platform uses cookies and similar tracking technologies to ensure the site functions correctly, to remember your preferences, and to collect aggregated analytics data that helps us improve the service. A cookie is a small text file placed on your device by a website server. Cookies cannot execute code or deliver viruses.

Essential Cookies: These cookies are strictly necessary for the 00hi77 platform to operate. They manage session authentication, maintain your login state, and support the security infrastructure of the platform. The platform cannot function correctly if these cookies are disabled.

Functional Cookies: Functional cookies allow 00hi77 to remember your preferences — such as your selected language, display settings, and last visited games — so that each session feels personalised and consistent.

Analytics Cookies: We use anonymised analytics data to understand how players navigate the 00hi77 platform, which features are most used, and where technical friction points occur. This data is aggregated and cannot be used to identify individual players.

Managing Cookies: Most modern browsers allow you to control cookie settings, including blocking or deleting cookies. Please note that disabling essential cookies will impair the functionality of the 00hi77 platform and may prevent you from logging in or completing transactions. Instructions for managing cookies are typically found in your browser's "Settings" or "Privacy" menu.

00hi77 takes the security of your personal data seriously and has implemented a layered approach to protecting the information held on our platform. Our security framework includes both technical and organisational controls designed to guard against unauthorised access, data loss, alteration, and disclosure.

• Transport Layer Security (TLS/SSL): All data in transit between your device and the 00hi77 servers is encrypted using TLS. This protects your personal data and financial information from interception during transmission.
• Password Hashing: Player passwords are never stored in plain text. They are processed through a salted cryptographic hashing algorithm before storage, ensuring that even in the event of a security incident, passwords cannot be recovered in their original form.
• Access Controls: Internal access to player data is restricted to staff members whose role requires it. Permissions are granted on a need-to-know basis and reviewed regularly. All internal access is logged and auditable.
• Vulnerability Management: 00hi77 systems undergo regular vulnerability assessments. Identified weaknesses are triaged and remediated according to their severity and potential impact on player data.
• Incident Response: In the event of a confirmed data breach affecting player personal information, 00hi77 will notify affected players and relevant authorities as required by law, within a reasonable timeframe after discovery of the breach.

00hi77 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations. The retention periods applied to the main categories of player data are described below.

• Active Account Data: Personal data associated with an active 00hi77 account is retained for the full duration of the account's active life, plus a minimum period of five years following account closure. This retention is required to meet anti-money laundering record-keeping obligations and to support the resolution of any disputes that arise after closure.
• Financial Transaction Records: All deposit, withdrawal, and bonus transaction records are retained for a minimum of seven years from the date of each transaction, in line with standard financial record-keeping requirements.
• KYC and Identity Documents: Copies of identity verification documents are retained for a minimum of five years from the date of verification or from the date of account closure, whichever is later.
• Support Communications: Records of customer support interactions are retained for three years from the date of the last communication, to support quality assurance and dispute resolution processes.
• Technical and Analytics Data: Server logs and anonymised analytics data are retained for up to twelve months, after which they are either deleted or fully anonymised so they can no longer be associated with an individual player.

When retention periods expire, personal data is securely deleted or permanently anonymised. Players who request early deletion of their data should note that requests may be declined where retention is required to meet a legal obligation or to protect a legitimate interest of 00hi77 or a third party.

As a player on the 00hi77 platform, you hold a number of rights in relation to the personal data we hold about you. 00hi77 is committed to honouring these rights promptly and without undue delay. To exercise any of the rights listed below, please contact the 00hi77 support team at support@00hi77.app with a clear description of your request and proof of identity.

00hi77 reviews this Privacy Policy periodically and reserves the right to update it to reflect changes in our data practices, legal obligations, or the services we offer. When material changes are made, we will notify active players via a notification on the platform or by email to the address registered to your account, at least 14 days before the changes take effect.

The effective date displayed at the top of this policy indicates when the current version came into force. Your continued use of the 00hi77 platform after the effective date of a revised policy constitutes your acceptance of the updated terms. If you do not agree with the changes, you should discontinue use of the platform and contact the support team to request account closure.

Previous versions of this Privacy Policy are available on request by contacting the 00hi77 support team. All enquiries related to data privacy, including requests to exercise your rights, should be directed to: support@00hi77.app. Our support team operates around the clock on Bangladesh Standard Time (BST, UTC+6) and will acknowledge your request promptly.