Responsible Gaming
at 00hi77

00hi77 was built with the Bangladeshi player community at its heart. We recognise that the overwhelming majority of our players engage with cricket betting, slots, live casino games, cat fishing, and racing purely for entertainment — and we want to keep it that way. Responsible gaming is not a compliance box to be ticked; it is a fundamental part of how 00hi77 operates every single day.

Our responsible gaming framework is designed around three principles: prevention, early intervention, and support. Prevention means building safeguards into the platform from the ground up — making deposit limits easy to set, session timers easy to activate, and self-exclusion straightforward to request. Early intervention means monitoring account activity for patterns that may indicate a player is losing control, and reaching out proactively when such patterns are detected. Support means ensuring that any 00hi77 player who feels gambling has become a problem can access help quickly, confidentially, and without judgement.

Gambling should always be funded from disposable income — money that remains after essential living costs, household bills, and financial commitments have been met. It should never be seen as a way to earn money, recover past losses, or resolve financial difficulties. If gambling ever begins to feel like a financial strategy rather than a leisure activity, that is a clear signal that responsible gaming tools should be used without delay.

00hi77 expects all players to take shared responsibility for maintaining healthy gambling habits. The tools described on this page are available at no cost, take effect quickly, and can be activated without needing to speak to a member of the team — though our support staff are always available to help if you prefer to discuss your situation with a real person.

As part of the 00hi77 Know Your Customer (KYC) process, players may be asked to provide a copy of a government-issued photo identification document — such as a Bangladesh National Identity Card or passport — confirming their date of birth. Accounts remain restricted until age verification is satisfactorily completed.

Protecting Young People: If you share a device with younger family members or household members under the age of 18, we strongly recommend using device-level parental control software to prevent access to the 00hi77 platform and other gambling websites. Never share your 00hi77 login credentials with anyone, and log out of your account when your device is unattended. Keeping your account secure is part of your responsibility as a registered player.

Any player found to be under the age of 18 will have their account permanently closed, all winnings will be forfeited, and any deposits made will be returned to the original payment method in line with applicable regulations. These measures are non-negotiable and reflect 00hi77's zero-tolerance stance on underage gambling.

00hi77 provides a suite of practical, easy-to-use responsible gaming tools that are built directly into every player account. All of the tools listed below can be activated from the responsible gaming section of your account settings, or by contacting the 00hi77 support team. There is no charge to use any of these features.

Self-exclusion is the strongest responsible gaming measure available on 00hi77. It is designed for players who have concluded that they need a significant period away from gambling — or who wish to stop permanently. Once self-exclusion is activated, access to the 00hi77 platform is blocked for the full duration of the chosen period, with no exceptions.

Self-exclusion periods available on 00hi77 are: 1 month, 3 months, 6 months, 12 months, and permanent exclusion. During any self-exclusion period, all promotional communications — including bonus emails, SMS alerts, and push notifications — are suspended immediately. Any account balance at the time of exclusion remains safe and will be made available for withdrawal, subject to standard account verification requirements.

Requests to end a self-exclusion early are not accepted under any circumstances during the minimum period. For exclusions of less than 12 months, a reinstatement request may be submitted once the full period has elapsed, with a mandatory 7-day further cooling-off period before access is restored. Permanent self-exclusion cannot be reversed.

00hi77 takes reasonable technical measures to prevent self-excluded players from creating new accounts during their exclusion period. If you are self-excluded and discover you have been able to access the platform in error, please notify the support team immediately so the issue can be resolved.

One of the most practical ways to maintain control over your gambling spend on 00hi77 is to set deposit limits before you begin playing. Deposit limits cap the total amount of money you can transfer into your 00hi77 account within a specific time window, making it impossible to deposit beyond a threshold you have pre-approved for yourself.

00hi77 supports three limit periods: daily (resets every 24 hours at midnight BST), weekly (resets every Monday at midnight BST), and monthly (resets on the first day of each calendar month). You can set limits in Bangladeshi Taka (BDT) — for example ৳2,000 per day, ৳10,000 per week, or ৳30,000 per month — based on what is genuinely affordable as entertainment within your personal budget.

Key rules to note:

• Deposit limits apply across all payment methods — bKash, Nagad, Rocket, Upay, bank transfer, and card payments combined.
• Reducing a limit takes effect immediately upon saving the change.
• Increasing a limit is subject to a mandatory 72-hour waiting period before the higher limit becomes active.
• You can have simultaneous daily, weekly, and monthly limits active at the same time; the most restrictive limit will always be the one that applies.
• Loss limits work in the same way, capping net losses rather than total deposits.

Taking a break from gambling does not always mean closing your account permanently. The 00hi77 time-out feature is designed for situations where you want to pause your activity for a defined period — perhaps after a losing run, during a stressful period in your personal life, or simply because you feel your play frequency has been higher than you are comfortable with.

Time-out options on 00hi77 cover four durations: 24 hours, 48 hours, 7 days, and 30 days. During a time-out, your account is suspended, deposits are blocked, and you cannot place bets or access any games. Your account balance is preserved in full and all pending withdrawals continue to be processed normally. Promotional communications are paused for the duration of the time-out.

The session timer is a lighter-touch tool that works within an active session rather than blocking access entirely. You can set a maximum session duration — for example, two hours per day. When your session reaches the limit, a prominent on-screen notification is displayed. If you have opted into automatic logout, the platform will end the session at that point and you will need to log in again the following day to continue.

The reality check reminder is complementary to the session timer. Set at an interval of your choosing — every 30, 60, or 90 minutes — it displays a clear, non-dismissible pop-up showing how long you have been playing in the current session and your net financial position. Many players find this a helpful anchor that prevents long, unbroken sessions from occurring without conscious awareness of time passing.

All time-out and session control settings take effect at the start of the next session or immediately (in the case of account-level time-out). They can be adjusted at any time — though, as with deposit limits, any reduction in protection takes effect immediately while any relaxation is subject to the applicable cooling-off period.

The 00hi77 responsible gaming support service is available 24 hours a day, 7 days a week, on Bangladesh Standard Time (BST, UTC+6). If you feel that gambling is becoming a problem — for you or for a family member — please do not wait. Reaching out is the most important step you can take.

Our support team can help you with all of the following without delay:

• Activating or adjusting deposit, loss, or session limits on your account
• Initiating a time-out period of any duration
• Setting up self-exclusion for any period up to and including permanent closure
• Providing information about independent problem gambling support organisations
• Assisting family members or trusted contacts who have concerns about a player's activity

All responsible gaming requests are actioned by a dedicated member of the team, not an automated system. When you contact us about a responsible gaming matter, please identify it as such in your message so it is prioritised and directed to the right team member immediately.